# Purchasing questions

**URL:** <https://forum.juce.com/t/purchasing-questions/18783>\
**Category:** General JUCE discussion\
**Created:** [August 19, 2016, 2:47pm UTC](https://forum.juce.com/t/purchasing-questions/18783 "2016-08-19T14:47:43Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![dhjdhj](https://sea2.discourse-cdn.com/flex026/user_avatar/forum.juce.com/dhjdhj/32/39_2.png) [@dhjdhj](https://forum.juce.com/u/dhjdhj)\
**Post date:** [August 19, 2016, 2:47pm UTC](https://forum.juce.com/t/purchasing-questions/18783/1 "2016-08-19T14:47:43Z")

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I just went to start the purchase process to buy two licenses for my company.

1. There didn’t seem to be a way to change the quantity from 1 to 2 — do I have to do the complete purchase twice?

2. JUCE (well, ROLI) is a UK company. I’m in the US. Why am I being charged tax?

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**Author:** ![jb1](https://sea2.discourse-cdn.com/flex026/user_avatar/forum.juce.com/jb1/32/504_2.png) [@jb1](https://forum.juce.com/u/jb1)\
**Post date:** [August 22, 2016, 9:08am UTC](https://forum.juce.com/t/purchasing-questions/18783/2 "2016-08-22T09:08:08Z")

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Hi there,

We will roll out in the coming weeks a website update to allow to purchase multiple licenses. In the meantime, you can either go through the process twice or send me an e-mail ([jb@juce.com](mailto:jb@juce.com)) and I’ll send you a link to pay for the 2 licenses. Apologies for the tedious process.

With regards to taxes, you won’t be charged any, once you’ve entered the country information.

Best,  
JB

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**Author:** ![dhjdhj](https://sea2.discourse-cdn.com/flex026/user_avatar/forum.juce.com/dhjdhj/32/39_2.png) [@dhjdhj](https://forum.juce.com/u/dhjdhj)\
**Post date:** [August 22, 2016, 1:41pm UTC](https://forum.juce.com/t/purchasing-questions/18783/3 "2016-08-22T13:41:25Z")

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Thanks Thanks (Your system wouldn’t let me write it once — too short!)

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**Author:** ![dhjdhj](https://sea2.discourse-cdn.com/flex026/user_avatar/forum.juce.com/dhjdhj/32/39_2.png) [@dhjdhj](https://forum.juce.com/u/dhjdhj)\
**Post date:** [September 6, 2016, 2:32pm UTC](https://forum.juce.com/t/purchasing-questions/18783/4 "2016-09-06T14:32:38Z")

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Tried to buy it today and got a message that my card was declined. I am certain that there is nothing wrong with my American Express Card. How do I fix this?  
Thanks,  
D

![](https://us1.discourse-cdn.com/flex026/uploads/juce/original/2X/4/4ea8232b8ecdf52d9e140cbcb875ca4da8b0656a.png)

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**Author:** ![jb1](https://sea2.discourse-cdn.com/flex026/user_avatar/forum.juce.com/jb1/32/504_2.png) [@jb1](https://forum.juce.com/u/jb1)\
**Post date:** [September 19, 2016, 12:14pm UTC](https://forum.juce.com/t/purchasing-questions/18783/5 "2016-09-19T12:14:09Z")

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Could you please contact [sales@juce.com](mailto:sales@juce.com) directly to solve this?

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**Author:** ![dhjdhj](https://sea2.discourse-cdn.com/flex026/user_avatar/forum.juce.com/dhjdhj/32/39_2.png) [@dhjdhj](https://forum.juce.com/u/dhjdhj)\
**Post date:** [September 19, 2016, 12:27pm UTC](https://forum.juce.com/t/purchasing-questions/18783/6 "2016-09-19T12:27:53Z")

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That’s weeks ago — we figured out the problem and have since purchased it.

But I appreciate your following up.

D  
David H. Jameson, Ph.D.

Quote of the Note  
You don’t drown by falling in the water; you drown by staying there.  
—Edwin Louis Cole