Debugging Connection Failures


We use online activation for our products, however we’re finding an usually high number of “unable to connect” issues.

It appears to mostly only occur from inside the DAW – and we sometimes resolve it by sending standalone version of the plugins to authenticate.

Anyone else experienced plugins being unable to connect online while standalones are able? Customers claim they have no firewalls and other plugins are able to connect – so not sure what else we can check for on our end.