I’m still using the forum to get fixes.
We should keep in mind the JUCE team indeed has lots on its head.
However, It would be nice is to have a transparent feature/PR workflow with the JUCE team.
Here are few PRs / fixes etc that got buried (as an example of current situation being less than ideal I guess for some developers, especially for bugfixes)
And here is an example of a post that was fixed while other was buried:
Having said that,
Over the past years, JUCE team really became more responsive to bugfixes. so indeed sometimes it takes less than a week to see a bugfix commited by the JUCE team.