User cannot open .syx files on iOS

Hi, In an app I allow users to open. syx files through the file browser. Over the years I’ve had 2 users for which this isn’t possible - the files remain greyed out and not selectable in the browser, but for 99% of users this is not an issue.

Anyone have any ideas what might be the problem here? thx

I think I recall my iOS developer mentioning something about needing to adding something to the plist for custom file types… but that doesn’t sound like the problem, as it works for most of your users…

Yeah, I’ve come across that for custom file types, but .syx should be supported natively. And yes, strange it’s just for a couple of people.