Apple has locked us out of our Apple Developer account, absolutely no clue why. They have not sent us a single message of any kind, and we cannot get in touch with a human being from Apple Developer Support.
Previously we’ve had no issues with Apple or Catalina support. We have one single piece of software released, a free MIDI plugin called Ripchord, that has been notarized for Catalina for the last few versions. Now that we are locked out of our account, we can no longer notarize updates for Catalina.
When you’re not locked out of your Apple dev account, you can enter your phone number into a callback form and a human will call you back. Once you’ve been locked out you can no longer do that. When you attempt to login, you get bounced to this page https://developer.apple.com/contact/apple-id/ and that becomes literally your only means of contacting them. When you fill out that form it creates a ticket for Apple Developer support, which they do not reply to.
We created a few of those tickets last week because we were trying to release an update and could not access our dev account through Xcode. As of this posting they still have not replied.
Whats particularly crazy about the whole process, is you can very easily get a normal consumer support person on the phone at 800–692–7753 and you can plead with them to transfer you to someone at developer support, but they will swear up and down that it is physically impossible for them to contact anyone from developer support to help you. We tried this method about 5 times, with hours of hold time, they do not crack and they do not help. It is a complete stonewall.
Normally, when you pay for a business to business service, as we all pay Apple for a “Developer Program Membership”, they would not even consider canceling your service without reaching out to you first to attempt to reconcile whatever issue there may be, or at least to communicate that some issue exists. Apple does not do that.
Furthermore, with a normal business to business service, if there were some unknown issue with your account and you couldn’t access the service, YOU WOULD HAVE A PHONE NUMBER TO CALL, and I imagine they would treat that as a fairly important matter. Apple does not do that.
None of this should be ok with anyone.