Can't login

DaveKeehl 2016-12-15 02:17:50 UTC #1

Hi everyone, I'm Dave. I've just updated the Projucer but I can't log in. I've even tried to change password multiple times but every time I try to log in, I see the sentence "Invalid login. Please check your username and password". I don't know what do

Can anyone help me?

fabian 2016-12-15 10:44:38 UTC #2

Can you login into my.roli.com? It should be the same password.

DaveKeehl 2016-12-15 11:51:56 UTC #3

Yes, I can login into my.roli.com but inserting in the Projucer the same username and password gives me the error anyway

fabian 2016-12-15 11:53:33 UTC #4

I've sent you a pm.

Jdik1 2017-01-12 15:35:02 UTC #5

@fabian I'm experiencing the same issue. What can I do?

fabian 2017-01-12 15:47:15 UTC #6

I've sent you a pm.

tsenkov 2017-03-30 07:17:04 UTC #7

The error that I get is "Unable to get licenses for user" and I am paying for an Indie license.
//cc: @fabian

fabian 2017-03-30 13:34:40 UTC #8

Sorry there is an issue with our license servers atm. Should be fixed soon.

gus 2017-04-03 15:54:21 UTC #9

I'm also having trouble activating the Projucer. I dont get an error when logging it. I just see the "Subscribe" and "Switch account" buttons, and a message to subscribe in order to use the live-build features.

sajithanderson 2017-04-16 06:39:58 UTC #10

@fabian I am getting the same login error. What should I do ?

fabian 2017-04-18 08:23:50 UTC #11

I've sent you a pm.

irvang 2017-05-14 15:07:12 UTC #12

@fabian I can't log in to the Projucer usingWindows 7. I am able to log in to my Roli account just fine. Anything I could do to make this work?

Thank you!

fabian 2017-05-15 10:36:09 UTC #13

Can you be a bit more specific? What is the exact error message? Can you login with the Projucer on other OSes?

irvang 2017-05-15 13:41:28 UTC #14

Thanks for your reply, @fabian.

I can login using Mac without problems.

The error message I get on Windows is "We experienced a problem when submitting your request. Please try again later."

Attached is a picture with the message.

fabian 2017-05-19 08:56:06 UTC #15

So the webview on Windows 7 uses the currently installed version of internet explorer. Could it be that you are using a really old version of the Internet explorer? Can you try upgrading to the newest?

irvang 2017-05-20 13:48:57 UTC #16

Thank you, @fabian.

That solved the problem. My computer was not upgrading the explorer, had to reinstall Windows.

Best!