Can't login

Hi Fabian,
started having similar issues today.

  • I can log into just fine.
  • When launching a freshly installed Projucer on my Mac (10.13) I get the error message “We were unable to locate an existing user with these credentials” when trying to sign in.
  • On my Windows 7 PC I was already logged on but after these issues I made the mistake of logging off and now I cannot sign in again. Funnily enough, the error message is different: “We experienced a problem when submitting your request. Please try again later”.
  • The email address and password I am using is the same everywhere.

Any ideas?

I’ve sent you a PM.

Can’t login. Can you please help me? Is there a reason this particular problem have never been fixed in the last 4 years? I want to use JUCE for commercial development but seeing how you can’t fix a simple issue makes me wonder …

There is no unfixed bug with your particular issue logging in to your MyROLI account.

ROLI’s authentication server handles a large volume of traffic constantly and, whilst we can’t entirely rule out some kind of technical error on the server side, in this instance it’s almost certain to be a much simpler problem of a mistake in the credentials you’re trying to use.

Hi there. Have same issue after update to Catalina: incorrect login details in Projucer but I can sign in to I have my personal free account which works without problems but our team account is not working via Projucer. pls hlp

EDIT: after few attempts and changing password I have finally logged in, probably problems on servers

Your JUCE licences and logging in to the Projucer are now handled by your JUCE account: