We’re running a short survey to better understand the state of the independent audio plugin industry. The goal is to hear directly from small teams and indie developers about what’s working, what’s challenging, and where things are headed.
A few important points:
All responses are anonymous.
We’ll publish a report with the findings once the survey closes, so the whole community can benefit.
It only takes a few minutes, and your perspective will help paint a clearer picture of the indie audio plugin landscape. Thanks in advance for contributing!
Appologies in advance for my pessimism but it seems rather convenient for a company that offers licensing solutions to have found that 51% of support requests for their clients are about licensing. The whole report seems similarly biased IMO.
The question was “What is the most common support issue?” with options Licensing, Installation, Payment, and Other (free text), and respondents could give two answers. Of 73 mentions, 21 chose Licensing and 16 chose Installation. The 51% is those two combined.
The report doesn’t frame support as a crisis. Most companies report ticket volumes under 3% of customers. The finding is about what support load exists, not that support is a major problem.
We can’t publish the raw responses. When we ran the survey we told respondents results would only be shared in aggregate. With 95 respondents in a small industry, demographic combinations could identify a some of them.
We designed the survey and some respondents are Moonbase customers. Worth knowing. But the report doesn’t claim our product solves the licensing or installation support load it surfaces. We try to make those flows frictionless; we don’t claim to eliminate the support that comes with them. The finding stands or falls on the data.
We’re planning to run more surveys like this. If there are questions you’d want to see, segments you think we missed, or methodology choices you’d handle differently, we’re listening. The point is to make the next one more useful than this one.
